Privacy Policy

Last updated: June 27, 2026

This Privacy Policy explains how NextWave Suite ("NextWave Suite," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, submit our pre-qualification form, or use our done-for-you social media management services. By using our website or services, you agree to the practices described here.

1.Information We Collect

We collect information you provide directly, information collected automatically when you use our website, and information from the third-party platforms involved in delivering our services.

Information you give us

• Pre-qualification & contact details — name, email address, phone number, business name, website, and answers you submit through our intake or pre-qualification form.
• Business information — details about your business, brand, target audience, and goals that you share so we can create your content.
• Content materials — photos, videos, logos, brand assets, captions, offers, and any other materials you provide for use in your social media posts.
• Communications — messages, emails, and feedback you send to us.

Information we collect automatically

• Usage & device data — IP address, browser type, device information, pages visited, referring URLs, and time spent on our site.
• Cookies and similar technologies — as described in Section 5.

Information from third parties

• Social platforms — when you authorize us to manage your accounts, we access information made available by platforms such as Facebook and Instagram (for example, page access, post performance, and audience insights).
• Payment processors — billing confirmations and subscription status. We do not store full card numbers ourselves.

2.How We Use Your Information

We use the information we collect to:

• Determine whether our service is a good fit for your business through the pre-qualification process.
• Create, schedule, and publish social media content on your behalf.
• Communicate with you about your account, content, and service.
• Process payments and manage your subscription.
• Respond to your questions, requests, and support needs.
• Improve our website, services, and content quality.
• Comply with legal obligations and enforce our agreements.

We do not sell your personal information.

3.Client Social Media Accounts

To deliver our done-for-you service, you grant us access to manage your social media accounts. We use this access solely to create, schedule, publish, and manage content as part of your service.

• We access only what is needed to perform the service you've engaged us for.
• We do not use your accounts to promote unrelated businesses or send messages outside the scope of our agreement.
• You may revoke our access to your accounts at any time, which will end our ability to post on your behalf.

4.How We Share Information

We share information only as needed to operate our business and deliver our services:

• Service providers — vendors who help us run our business, such as our CRM, scheduling and publishing tools, payment processors, email providers, and analytics services. These providers may only use your information to perform services for us.
• Social media platforms — content and related data necessary to publish to your accounts.
• Legal & safety — when required by law, subpoena, or to protect the rights, property, or safety of NextWave Suite, our clients, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

6.Data Retention

We keep your information for as long as needed to provide our services, maintain our business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it. You may request deletion of your personal information as described in Section 8.

7.Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping any account credentials you share with us confidential.

8.Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing emails by using the unsubscribe link or contacting us.
• Revoke access to your social media accounts at any time.

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timeframe required by applicable law.

9.Third-Party Services

Our website and services rely on third-party platforms, including social media networks, our CRM and scheduling tools, and payment processors. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

10.Children's Privacy

Our website and services are intended for business owners and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated to you directly. Your continued use of our website or services after changes take effect means you accept the updated policy.

12.Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us: