Terms of Use

Last updated: June 27, 2026

These Terms of Use ("Terms") govern your access to and use of the NextWave Suite website and our done-for-you social media management services. NextWave Suite is a trade name (DBA) operating in the State of Tennessee. By using our website, submitting our pre-qualification form, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1.Our Services

NextWave Suite provides done-for-you social media management for local and service-based businesses. Our services may include content creation, scheduling, and publishing of social media posts on platforms such as Facebook and Instagram, as described in the specific engagement you agree to with us. The exact scope of services is confirmed during onboarding and is subject to these Terms.

2.Eligibility & Pre-Qualification

You must be at least 18 years old and authorized to act on behalf of the business you represent. Our services begin with a pre-qualification process. Submitting our form does not create a client relationship or guarantee that we will work together. We reserve the right to accept or decline any prospective client at our discretion.

3.Engagement & Scope

A client relationship begins only once we both confirm the engagement and you complete onboarding. The specific deliverables, posting volume, platforms, and any other details are defined in the plan you agree to. Work outside that agreed scope may be subject to additional fees, which we will discuss with you before proceeding.

4.Your Responsibilities

To allow us to deliver our services effectively, you agree to:

• Provide accurate business information, brand assets, and any materials we reasonably need.
• Grant and maintain the access required for us to post on your behalf.
• Review and respond to requests for approvals or input in a timely manner.
• Ensure that any materials you provide do not infringe the rights of others.
• Comply with the rules and terms of the social media platforms involved.

Delays or incomplete information from you may affect our ability to deliver on schedule.

5.Content & Ownership

You retain ownership of the brand assets and materials you provide to us. Once content we create for you has been delivered and paid for, you own that content and may continue to use it.

You grant us a license to use your name, logo, brand assets, and the content we create for the purpose of delivering and managing your services. We may also request your permission to feature your business as an example of our work; we will not do so without your consent.

6.Account Access & Authorization

By engaging our services, you authorize NextWave Suite to access and manage your designated social media accounts solely for the purpose of delivering the services. You confirm that you have the authority to grant this access. You may revoke access at any time, but doing so may prevent us from delivering the services and does not entitle you to a refund of fees already paid.

7.Fees, Billing & Cancellation

• Fees, billing frequency, and what's included are confirmed with you before your engagement begins.
• Subscription fees are billed in advance on a recurring basis until cancelled.
• Unless otherwise agreed in writing, fees are non-refundable, including for partial billing periods.
• You may cancel in line with the cancellation terms confirmed during onboarding. Cancellation stops future billing and ends our delivery of services at the close of your current billing period.
• Failed or overdue payments may result in suspension or termination of services.

8.Acceptable Use

You agree not to use our website or services to:

• Violate any law or the terms of any third-party platform.
• Provide content that is unlawful, infringing, deceptive, or harmful.
• Misrepresent your business, products, or services.
• Interfere with or disrupt our website, systems, or services.

9.Third-Party Platforms

Our services depend on third-party platforms such as Facebook and Instagram, along with the tools we use to schedule and publish content. These platforms set their own rules, may change their features or policies, and may suspend or restrict accounts. We are not responsible for actions taken by these platforms, including changes to reach, algorithms, account access, or availability.

10.Disclaimers

Our services are provided "as is" and "as available." While we work to deliver professional, consistent content, we do not guarantee specific results, including follower growth, engagement, leads, sales, or revenue. Social media outcomes depend on many factors outside our control. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

11.Limitation of Liability

To the fullest extent permitted by law, NextWave Suite and its owners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of our website or services. Our total liability for any claim relating to the services will not exceed the amount you paid us for the services in the three months preceding the claim.

12.Indemnification

You agree to indemnify and hold harmless NextWave Suite and its owners from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of the materials you provide, your use of our services, your violation of these Terms, or your violation of any law or third-party right.

13.Termination

Either party may end the engagement in line with the cancellation terms confirmed during onboarding. We may suspend or terminate your access to our services immediately if you breach these Terms, fail to pay, or use the services in a way that creates legal or reputational risk. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will continue to apply.

14.Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or our services will be resolved in the state or federal courts located in Tennessee, and you consent to the jurisdiction of those courts.

15.Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after changes take effect means you accept the updated Terms.

16.Contact Us

If you have questions about these Terms, reach out to us: