Terms & Conditions

Effective Date:

3-4-2025

Last Updated:

3-4-2025

These Terms and Conditions ("Agreement") govern the use of NextWave Suite ("Service," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, you must discontinue use of the Service immediately.

1. Subscription & Service Overview

NextWave Suite provides reputation management services on a monthly or yearly subscription basis.

Our key features include:

- Automated review requests

- Improved local SEO rankings

- Automated review replies

- Customizable review widgets for websites

- Multiple business listings to increase reach

We do not offer free trials, but we do provide a 14-day money-back guarantee for new users.

2. User Responsibilities

- Users are solely responsible for complying with third-party terms (e.g., Google, Yelp, Facebook).

- Users assume full responsibility for the misuse of automation features, including but not limited to spammy review responses or fake reviews.

NextWave Suite is not liable for any consequences resulting from a user's misuse of these features.

3. Payments, Billing & Cancellations

- We accept all major credit and debit cards (Visa, Mastercard, Discover, American Express).

- There are no late fees or penalties for failed payments, but the account will be paused until payment is received.

- Users may cancel at any time, but they will not receive refunds for any payments already made.

- Upon cancellation, the user's account will remain active until the next renewal date, at which point service will be terminated, and no further charges will be incurred.

4. Ownership & Intellectual Property

- NextWave Suite retains ownership of all branded materials, services, and custom builds within the platform.

- Users retain ownership of any data or assets they upload and can take such property with them if they leave the platform.

Any custom-built automations, websites, or enhancements created within NextWave Suite remain the property of NextWave Suite and are not transferable upon account cancellation.

5. Account Termination

We reserve the right to terminate a user's account for any violations of these Terms and Conditions.

- Users will receive one warning before termination.

- Termination will only occur if the guidelines have been violated and the violation has been proven.

6. Limitation of Liability

NextWave Suite is not liable for:

- Service interruptions

- Third-party integration failures

- User-generated content

- Any other issues that is beyond our direct control

Users acknowledge that NextWave Suite is not responsible for business losses, reputational damage, or any indirect consequences resulting from the use of our platform.

7. Governing Law & Dispute Resolution

All legal matters shall be governed by the laws of the state of Tennessee.

Any disputes shall be resolved exclusively through arbitration in the state of Tennessee.

Users agree to waive the right to file lawsuits against NextWave Suite and instead resolve disputes through arbitration.

8. Contact Information

For questions, concerns, or disputes, contact us at:

Email: [email protected]

Phone: 931-288-5804